Inspecting details & reviews can help prevent surprises and confirm that an item meets your needs. Stronger ratings & reviews indicate safer, more trustworthy sellers.

If you have questions/concerns about a product, SMEs Market Connect makes it easy to contact the seller before you buy -- just click the 'Message Seller' button.

SMEs Market Connect has a formal Authentic Items Policy that prohibits the sale of counterfeit items, and our team continuously monitors items offered for sale. Sellers who are found to violate the policy may be banned from selling on SMEs Market Connect. If you suspect an item displayed on the website is not authentic, please contact admin@smesmarkeplace.org

If you recently received your order and something is wrong, please email admin@smemarkeplace.org or call: (+234) 813 554 3579 and provide details. Depending on the exact issue and whether you paid before delivery or paid on delivery, different resolutions can occur. But in all cases, SMEs Market Connect will offer support and will try to work with the seller to offer a resolution quickly, such as a repair, replacement, refund upon return, instant refund, or other form of compensation as applicable.

We take various actions to keep fraudulent individuals out of our community including requiring sellers to undergo verification before listing products, but you can avoid negative fraud-related experiences by

1. pre-paying and
2. not paying into seller accounts before delivery if you choose to Pay on Delivery (POD).

Pre-pay for your order. A great way to safeguard against negative experiences with sellers is to pre-pay for your order online when you checkout. By doing so, SMEs Market Connect has control of your funds for a limited period and can more easily refund you if things happen to go wrong.

If you choose POD, do not pay until you receive your order. If you choose the Pay on Delivery payment method, as a general rule, do not pay directly to sellers until you receive your order. If a seller requests that you pay into his/her account before your order is delivered, please contact admin@smemarketconnect.org to verify. SMEs Market Connect advises that if you do internet bank transfers before delivery, you should pay only into the SMEs Market Connect accounts listed here. If you feel that a seller is potentially fraudulent, please contact admin@smemarketconnect.org

SMEs Market Connect has several processes in place to make sure sellers are safe and worthy of your trust. All sellers go through verification processes and we continuously monitor seller behavior. In addition, you can inspect a seller's ratings and reviews -- stronger ratings & reviews indicate safer, more trustworthy sellers. Finally, our more established sellers can be identified by a "verified premium seller" badge when you search for an item. SMEs Market Connect regularly updates the list of verified premium sellers to account for changing seller behavior. We take our responsibility to provide a safe Marketplace very seriously, but sometimes bad behavior does happen. If you feel that a seller has violated your trust by misrepresenting an item or otherwise acting inappropriately, please contact admin@SMEs markeplace.org